|On the basis that you don't really want to find a question, we've abandoned the usual 'FAQ' page title in favour of just giving you the answers!|
This page contains answers to common questions, along with some tips and tricks that we have found useful when using the program ourselves.
We will be updating this page frequently, so please check back regularly for the latest ideas and suggestions.
How much does TScore cost after the free trial?
Always top of the list of questions! My intention is that TScore will be very affordable, based on an annual fee per computer rather than charging per event. With the first licence at £30 (including VScore) and additional computers at £10 each, that means that spread over a typical UK competition season, the cost is less than 5p per entrant.
I know SWESCORE - how easy is it to learn TScore?
Many experienced recorders simply pick it up with no training at all. Others may need a few minutes just to explain how easy it is to change competitors. I have never yet needed to spend more that 10 minutes training a recorder - even complete novices.
Will I need new powerful laptops to run TScore?
No! TScore is not a very demanding application. The computer that you choose to be your database server should be a reasonably well specified PC - anything bought since about 2003 should cope comfortably. For example, I use an HP nx6325 1.8GHz Sempron with 512Mb RAM and XP-Pro. Other clients computers can be even more modest - one of ours is an old Toshiba Satellite SP4200 - 550MHz Celeron, 192Mb RAM, running Windows 2000.
What happens if the competition rules change?
I've got very used to this over the past 2 years! Since the program is used at our competitions, it is kept up to date with the latest changes as we are notified of them. I expect to put several updates onto this website each year so that changes and new features can be made available to everyone at the earliest opportunity. In addition though, you can changes things like qualification scores / percentages / finals for each class yourself. The entry forms let you change the age groups and since the results and exports are in Excel, you can easily use that to perform any final manipulation of the data.
Has TScore been used at real competitions?
TScore and VScore have been used for entry preparation, scoring and results presentation for almost 3 years in our region. This has covered about 15 grading or schools competitions during that time. It has proved to be more reliable and much easier to use than its predecessor.
Do I need any other software on my computer?
Any computers that you want to print results or process entry forms will need a copy of Excel installed. Any computers wanting to print certificates will need a copy of Word installed. We have chosen to generate documents using these products so that you can have pull control over their content and presentation, using products that are so widely used that you can be sure to have someone in your organisation who knows them.
TScore also uses a PostgreSQL database to store its data. This is a free open source product with a sensible licensing policy for its client connectors. Please check the PostgreSQL website for more details.
Can I change the presentation of my documents?
Yes - the checklists, certificates and results export files are all built from document templates that you can edit. This lets you put your own graphics and other content into the documents, provided the basic structure is retained. This capability is especially important for certificates, where you simply create your own Word document with 'bookmarks' to decide where to insert the club name, score, position etc.
Is it hard to install?
Not really - there are 3 components to set up which sounds complicated, but if you follow the simple instructions in the user guide it will only take about 5 minutes. You may need to reboot your PC and and configure the name of your computer when you set up your first competition, but after that it's generally hassle-free. As no two computers are the same though, it's possible to hit trouble with any software installation, so please don't hesitate to send us an email if you're a bit stuck.
How do I set up the first competition database?
Making the first competition database can be a problem if the database server hasn't been set. If the 'Server' is showing as 'Not Set', on the main screen, click the 'change..' button and use the pull-down 'Servers' list to choose your database server. TScore will tell you that it doesn't contain any competitions yet, but it will now have set the working server and other options such as Create New Competition and Import should now work ok. For a full description of this process, click here.
I'm having problems importing from a CSV file
There is a known issue with csv files having the absolute minimum number of columns (5), where TScore claims the header is invalid or missing. You can either add a spare column, or download version 8.5.21 (or newer), which includes a fix for this problem.
Custom class definitions are not loading properly
Custom classes may fail to load from the definition file. This issue has been addressed - please download version 8.5.21 (or newer), which includes a fix for this problem.
Do I have to perform all the 'Edit Competition' steps in order?
On the 'Edit Competition' screen, there are sequence numbers that suggest the order in which you should set up a competition. You can actually do these in any order you like, although those steps that rely on data normally provided by an earlier step may not operate fully. For example, suppose that you decided to import entrants from a CSV file rather than use the entry forms, you can still click on the 'Make Timetable' button to edit the timetable and produce the programme, even though you didn't process any entry forms.
How is TScore licensed and what can I do if it goes wrong?
Once you are past the free trial period, TScore is licensed on a 'per computer' basis for an annual fee. To get your license number, just send us the license fee and we'll send you the licence string you need. You will also be given a unique 'customer number'. In the unlikely event that TScore should fail to recognise the computer for which it was licensed (if you have had to swap components over, or even had a hardware failure) you can get a one day emergency code from the TScore website using your customer number. Just go to http://tscore.co.uk/emergency.htm and enter your customer number. This page has been kept very simple so that it is mobile-phone friendly!
How do I install on Vista or Windows 7?
We normally recommend that you install the database server on WIndows XP, as it is far less prone to installation problems.
Installing the PostgreSQL database on Vista or Windows 7 can be done though - it's just a bit tricky sometimes.
First, ensure that you are logged on to Vista as an Administrator (if not, you will probably not have sufficient rights to create the database service). Secondly, it is very important to install in a non-default location - I suggest 'c:\Postgres' as this will have fewer access restrictions than the Program Files folder.
When you go through the installation, you may get a 'non fatal' error reported - this is usually ok. If you get an error along the lines of 'database cluster initialisation failed' however, then you have most likely not got sufficient privileges to create a service from the user account that you used to log on to Windows.
If the installation is successful, you should check that the service has started ok. Either reboot your computer, or run the Windows 'Services' application and start the "PostgreSQL Server" service if it is not shown as 'running'.
To install TScore itself, we also reccomend that you do NOT install it to the default 'Program Files' location, as you won't have enough permissions to change setting etc. Instead, creat a folder (e.g. c:\TScore) and install into that.
One other common cause of failure on Vista and Windows 7 is the presence of an IPv6 network configuration, which can cause all sorts of trouble for the connection between TScore and the database. It's generally easiest to disable IPv6 (go to 'change adapter settings' in the 'Network and Sharing Center', right click->Properties on the network adapter, and uncheck the 'Internet Protocol Version 6' option). We are trying to work round this limitation at present.
|You can check whether the database installed successfully by running the PostgreSQL Administration tool (Start-->All Programs-->PostgreSQL8.3-->PGAdminIII). In the object browser you should see something like this in the left hand pane:|
If there are no servers listed, it probably means the PostgreSQL installation has not completed successfully. Try uninstalling, making sure you have full administration privileges, and trying again.
If this still fails, you may need to temporarily disable Vista User Access Control. To do that, you will need to log on as Administrator. Start, Settings, Control Panel, User Accounts, Turn User Account Control Off.
If you need to remove a failed installation, you may need to clean up the service and user account too:
* delete the postgres user, via command line net user postgres /delete
* delete the postgres 'service', via command line sc delete postgresql-8.3
Only do this if you can't get the re-installation to work though. If you're unsure about this, send us an email and we'll walk you through the process.
You can download a handy Troubleshooting PostgreSQL on Vista Guide that we have put together.
'Path/File Access Error' exporting the competition
This problem is most likely to appear when you are running on Vista and have the competition entries folder set to a location below 'Program Files'. If Vista 'User Access Control' (UAC) is enabled, then TScore may be unable to create the folder it needs to save the file.
The solution is to either :
a) Change your 'Entries' folder to a different location where you have full access
or b) Disable UAC
(Versions from v9.5.45 onwards give you the ability to relocate the operational folders through the 'Preferences' option. They will also attempt to automatically relocate the folder if TScore detects that you are running in the Program Files area of a Vista PC. Future versions of TScore will change the installation path for the samples and templates to avoid this risk)
Important: When you switch Vista UAC on and off, it changes the actual location of your 'Program Files'. This may affect some configuration items such as custom class definitions.
How do I backup and restore a competition database?
The Backup and Restore options are on the Import / Export screen. They are the options marked 'Copy Competition Database' and 'Import Competition Database'
Why have my automated emails stopped working?
When you try to send automatic emails to people, TScore may come up with a warning saying that is was unable to connect Outlook on your computer. Assuming that you do have Outlook installed, there are a few possible causes. First, check your Outlook security settings, (in Outlook 2010 go to File->Options->Trust Center->Trust Center Settings). Here, look at the 'Programmatic Access' tab. It should say that you allow other programs to send emails on your behalf, but that you will be warned about suspicious activity if your antivirus is out of date. (I generally run the free Microsoft antivirus product which avoids this problem). If this all looks ok and you've tried a reboot, then I recommend running a 'Repair' of Office 2010 (from the Programs and Features menu of Control Panel), which usually sorts out any problems in this area.